Feel-good Librarian
Why we do this.
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RSS FEED IDEMS: Feel-good Librarian
- Classifying the Almighty
People come to the library in search of all kinds of information. For many of them, we are the last resort, last stop before the wasteland, so to speak. For some, it is more like, “Well, why not try the... - The other side of the desk
Now, obviously, I have been in the hospital, not in the library. But customer service is customer service, and I experienced some five-second kindnesses from Feelgood hospital staff that I wanted to pass on. Feelgood Surgeon came in before surgery... - A friend in need
As a customer service person, I am usually not comfortable asking for things. I am used to providing assistance, helping and encouraging people. I anticipate needs, ask follow up questions and provide current, historical and background information. Now, however, I... - 5 things meme
I've been tagged by the Vampire Librarian. I'm supposed to tell you five things you don't know about me..... 1. I once saw a pin that said, "List of things to do today: 1. Pierce nipple. 2. Shave head. 3.... - Say what?
Communication is one of the most important human skills, at ours or any other desk. Sometimes there are language barriers to overcome. There is a large Hispanic population in our town, as well as Asians and Eastern Europeans. They have... - Who's Who?
Sometimes we have no idea how significant a small piece of information might be to someone. We all have different spheres that measure success or visibility in different ways, and we often aren’t familiar with those outside our own area... - Under the mask
Sometimes when I’m busy, I forget that my patrons are all individuals. Somehow they become this big, needy, endless, many-headed mob. The faces are different but the problems never end. The woman I am thinking about was short and round,... - Two-way street
What is it about giving someone information that makes them want to share their life story? Are they trying to achieve some kind of balance, give and take? They have received something from you, and they want to give something... - Helpless, not hopeless
Standing behind this desk, I am still amazed at what I see in the library. People who need help come to the library to use unfamiliar technology with no training or background, to solve insurmountable problems. I have training and... - Don't quote us on that
A patron moved rather stiffly to the desk with a call number written on a piece of paper. "I checked the shelf," she said, "but the book wasn't there." "Do you mind if I check, too?" I asked. "Please." We...
