Column Two
News and opinion on all things KM & CM
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- Staff directories report second edition - have you got a good case study?
We are currently working on a second edition of our Staff Directories report. As part of this, we are looking for further examples of good design and functionality, to include in the report. In particular, we are seeking: screenshots of... - Some general questions (and answers) about site search analytics
Louis Rosenfeld has written an article on site search analytics. To quote: Knowing what keywords users enter to search in Google, Yahoo! or other web-wide search engines to reach your site is incredibly valuable. It also enables you to fine-tune... - Speaking to the Geneva Web Group
Just a quick note to say that I'll be speaking at the Geneva Web Group on Monday March 17th. This is what I'll be covering: Intranets must succeed. While they have progressed greatly over the last decade, they still struggle... - Enhancing dashboard value and user experience
Joe Lamantia has written an article on enhancing dashboard value and user experience, the fifth in a series of articles on designing portals. To quote: Portals gather and present content from a wide variety of sources, making the assembled items... - Presentation: Understanding staff needs and how to meet them
| View These are the slides from my keynote presentation at the IntraTeam conference in Copenhagen today. 200+ intranet folks made for a great event, with some good questions and discussions. Jane McConnell's presentation was also a highlight.... - How to win an Intranet Innovation Award
We received a hugely diverse range of entries for the inaugural Intranet Innovation Awards in 2007. To make things easier, we've pulled together some observations and suggestions for this year's entrants. Browse through this presentation to obtain tips and... - 2008 Intranet Innovation Awards are now open for entries!
The 2008 Intranet Innovation Awards are now open for submissions, with a closing date of 16 May 2008. All intranet teams are encouraged to enter their innovative approaches to the design or delivery intranets. This may be may be an... - A moderated approach to user-generated content
Marisa Peacock has written an article on moderation and user-generated content. To quote: Adding it all up, user-generated content isn’t the menacing monster that legal feared it to be, after all. In fact, with more people moderating than generating, it... - Workshops: information management and information architecture
Just a quick reminder that the early-bird rate is just about to close for two of our upcoming workshops: Innovative Information Management Planning Sydney, 2 April 2008 Cairo Walker outlines new approaches to information management that provide practical ways of... - What's most important for success with enterprise 2.0?
Andrew McAfee has written a piece on success factors for enterprise 2.0. To quote: I spoke earlier this week at the FASTForward conference in Orlando, and used the opportunity to toss out some conjectures about the factors that differentiate successful... - Personas and the role of design documentation
Andrew Hinton has written an article on personas and design documentation. To quote: In User Experience Design circles, personas have become part of our established orthodoxy. And, as with anything orthodox, some people disagree on what personas are and the... - Open challenge to CMS vendors
CMS products have come along way in the last five years in terms of functionality and usability. They now (mostly) deploy quickly, are reasonably easy to use, and are a lot cheaper. This is all good. As I've discussed many... - Collaboration is about people
| View I've just uploaded the presentation I gave today at a KM Roundtable meeting in Melbourne. A great group of people, lots of good questions, only just scratched the surface in the time we had available. (I think... - Can social bookmarking improve search?
Daniela Barbosa explores the question: can social bookmarking improve search? To quote: "Bookmarking Improve Web Search?" includes eleven experiments using del.icio.us designed to evaluate "different aspects of social bookmarking and their impact on web search". The main end results lead... - Clarify. Simplify. Implement.
Nathan Wallace has written about his clarify - simplify - implement approach to information management. To quote: Relentlessly question, review and challenge the processes and solution being developed. Drive for consistency. Search for well-known models or applications you can copy....
